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The adjustable cylinder is needed for doors without suitable Euro cylinders/ door furniture. If it is not an emergency/ dual action cylinder, then the customer will need this adjustable cylinder.
Emergency cylinder means, the cylinder can be operated from both sides at the same time. A key from one side is not blocking the usage from the other side.

if you sent an invite to your lock and your guest does not receive it, there may be an issue with the contact information you sent it to. Double check the number you sent the invitation to is the correct number. If the invite was sent to an incorrect number, go to Yale Access App, delete and resend the invite ensuring that the phone number is correct.

When the batteries hit 20%, you will receive a low battery email notification. You will continue get reminders until you change the batteries. It is advisable to change as soon as possible.

It is possible to change the sounds a Smart Lock makes. If you would prefer the Smart Lock to make no noise, you can turn the sound off in the Yale Access App:

  • Open the Yale Access App
  • Go to Lock Settings
  • Toggle Lock Sounds OFF

You must be within Bluetooth range of the lock to modify this setting.

If your guest received an SMS invitation from you, but after setting up their account they do not see your key in their keychain, they may be an inconsistency between the number you sent the invite to and the number the guest created their account with. If this happens, ensure that the numbers match by cross-referencing the number you sent the invite to with the one on the new account. If the numbers do not match, delete the invitation and resend it to the number in their account. The guest should find the key in the keychain after completing this step.

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