help_1600x623

Voicemail Al Mersal

Frequently Asked Questions

What is Voicemail (Al Mersal) messaging service?

Voicemail (Al Mersal) messaging service is an advanced telephone answering service customised to suit unique customer needs, especially for those on the move and who spend time out of their homes or offices.

What are the codes and commands for activation?

Usage details Dial from your home/office phone
To subscribe 125
To set up your mailbox 123 (the system will guide you step by step how to set up your mailbox in English or Arabic)
To listen to your message within the UAE 08 followed by your area code (2/3/4/6/7/9) and the mailbox number (your phone number). On hearing the greetings, press the # key, then enter your password, followed by the # key.
To listen to your message outside of the UAE +97180, followed by the mailbox number. On hearing the greetings, press the # key, then press your password, followed by the # key.
To specify an alternative number 31, enter the new alternative number, followed by the # key.
To forward all messages to your main number 3221
To forward all messages to an alternate phone number 3222
To cancel message forwarding 323
To change outgoing messages 3411, at the tone record your message followed by the # key and press 2

To change your voice signature

(record your name in your own voice)

3421, at the tone record your new voice signature, press the # key and 2
To change the password 344, enter your old password, followed by the # key, then enter the new password followed by the # key
To deactivate your mailbox on busy # 67 #
To reactivate your mailbox on busy * 61 * 123 #
To deactivate your mailbox on no reply # 61 #
To reactivate on no reply * 61 * 123 #

What is the Voicemail (Al Mersal) password?

The password is a secret number that protects the security and privacy of your messages and mailbox, and allows access to authorised people only. Whenever you access your mailbox from another telephone, the system prompts you to enter the password.

How to create the Voicemail (Al Mersal) password?

When you are setting up your mailbox, the system will give you an option to create a password, 4 to 6 digits long. You should remember your password, and you can change it anytime.

What if I forget the password?

You can apply for a new password by visiting your nearest etisalat Business Centre or outlet, with a valid identity document. The old password will be deactivated and a you will get a new 4-digit password. You can change it to a 6-digit password through the mailbox set-up menu.