Voicemail (Al Mersal) messaging service is an advanced telephone answering service customised to suit unique customer needs, especially for those on the move and who spend time out of their homes or offices.
|Usage details||Dial from your home/office phone|
|To set up your mailbox||123 (the system will guide you step by step how to set up your mailbox in English or Arabic)|
|To listen to your message within the UAE||08 followed by your area code (2/3/4/6/7/9) and the mailbox number (your phone number). On hearing the greetings, press the # key, then enter your password, followed by the # key.|
|To listen to your message outside of the UAE||+97180, followed by the mailbox number. On hearing the greetings, press the # key, then press your password, followed by the # key.|
|To specify an alternative number||31, enter the new alternative number, followed by the # key.|
|To forward all messages to your main number||3221|
|To forward all messages to an alternate phone number||3222|
|To cancel message forwarding||323|
|To change outgoing messages||3411, at the tone record your message followed by the # key and press 2|
To change your voice signature
(record your name in your own voice)
|3421, at the tone record your new voice signature, press the # key and 2|
|To change the password||344, enter your old password, followed by the # key, then enter the new password followed by the # key|
|To deactivate your mailbox on busy||# 67 #|
|To reactivate your mailbox on busy||* 61 * 123 #|
|To deactivate your mailbox on no reply||# 61 #|
|To reactivate on no reply||* 61 * 123 #|
The password is a secret number that protects the security and privacy of your messages and mailbox, and allows access to authorised people only. Whenever you access your mailbox from another telephone, the system prompts you to enter the password.
When you are setting up your mailbox, the system will give you an option to create a password, 4 to 6 digits long. You should remember your password, and you can change it anytime.
You can apply for a new password by visiting your nearest etisalat Business Centre or outlet, with a valid identity document. The old password will be deactivated and a you will get a new 4-digit password. You can change it to a 6-digit password through the mailbox set-up menu.