In 1976, Etisalat started its mission of providing telecommunication services in the UAE. Since then, it has grown its modern telecom infrastructure and established itself as an innovative and reliable operator, providing fixed, mobile, data and internet services for private and business customers, as well as other business-oriented services.
Excellent customer care is the foundation of Etisalat’s business. We are committed to providing you with the highest quality of services and products, aiming to always meet or exceed your expectations and needs. If you are dissatisfied with any of Etisalat’s services, please share your feedback with us so that we can quickly address your concerns and continue to improve ourselves.
If you would like to lodge a formal complaint, please contact our Customer Care Centre, available 24/7, or visit Etisalat’s Business Centres, service centres and outlets.
Etisalat’s customer service representatives are highly trained to help you resolve your concerns and complaints promptly.
Take advantage of our award-winning customer support channels.
Please read our code of practice and terms and conditions or download the Etisalat Customer Service Charter