Etisalat Customer Service Charter

Our vision: Drive the digital future to empower societies

In 1976, Etisalat started its mission of providing telecommunication services in the UAE. Since then, it has grown its modern telecom infrastructure and established itself as an innovative and reliable operator, providing fixed, mobile, data and internet services for private and business customers, as well as other business-oriented services.

How to make a complaint

If you would like to lodge a formal complaint, please contact our Customer Care Centre, available 24/7, or visit Etisalat’s Business Centres, service centres and outlets.

Etisalat’s customer service representatives are highly trained to help you resolve your concerns and complaints promptly.

Need help?


Take advantage of our award-winning customer support channels.


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