1. The Internet Calling Plan is an optional add-on service for the existing e& mobile and/or eLife customers (the “Service”).
2. Some supported apps may be used without an ICP plan. You can initiate app-to-app video calls from a compatible smartphone using the supported apps available in the App Store and Google Play Store.
3. e& reserves the right to add, remove, or otherwise modify the list of supported apps listed on the e& website.
4. Third-Party App Availability:
e& is not responsible for the continued availability, functionality, or operations of the supported apps, as third-party providers own and manage them.
Changes made by these providers, including app removal from stores or service discontinuation, are outside of e&'s control.
5. Validity:
For the monthly mobile and eLife Internet Calling Plan: 30 days for mobile prepaid customers, with auto-renewal.
For mobile postpaid and eLife Home customers, the fees will be billed monthly and service shall be automatically renewed and will remain active unless cancelled.
For the Daily Internet Calling Plan (prepaid mobile users only): 24 hours from the time of subscription.
6. Auto-renewal:
For the monthly mobile and eLife Internet Calling Plan: The Plan will be auto-renewed until you terminate your subscription to the Plan via an unsubscribe request.
For the daily Internet Calling Plan (prepaid mobile customers only): There is no auto-renewal for this plan.
7. Unsubscribing:
For the monthly mobile (postpaid and prepaid) and eLife Internet Calling Plans: Once you unsubscribe from the Plan, the service will be cancelled immediately and you will lose the access, and there will be no refund for the rental fees paid.
8. With an active subscription to the eLife Internet Calling Plan, calls can be made only when connected to the Wi-Fi network of your home broadband service.
9. All mobile Internet Calling Plans (daily or monthly) can be used only from one mobile account (postpaid and/or prepaid).
10. You acknowledge that due to the nature of the VoIP technology, the quality of the Service covered by the Plan may differ from the quality of the “traditional” voice services provided by e& (for example, in terms of voice quality, latency, availability, ease of use and nature of operation). You also acknowledge that it is not possible to make calls outside of the particular app and reach emergency numbers or other numbers that can normally be reached by using the “traditional” voice services.
11. Limitation of liability
Clause (21) Indemnity & liability of the General T&C (Consumer) apply to the Service.
12. VAT
Unless otherwise stated and provided in these Terms and Conditions, all charges exclude VAT or any applicable tax.
Notes:
1. e& is not responsible for (i) any material or personal data provided by the Customer (including but not limited to any loss or damage or corruption of any nature) or (ii) any material or personal information contained in the third-party content that is accessible through the Service. The Customer is solely responsible for all content including his/her personal data that it is collected or processed or transmitted through the particular app (whether by electronic communications, voice, video or other means) and for determining the suitability of all accessed content.
2. The Customer acknowledges and agrees that the Customer data and personal information and data collected, used, processed, or shared in the course of provision of and/or in connection with the Service will be treated in accordance with the terms of e&’s privacy policy, which can be viewed at: https://www.etisalat.ae/en/footer/privacy-policy.html.
