Terms & Conditions – GoChat Messenger Calling Plan

  1. The GoChat Messenger Calling Plan is an add-on service to your existing Etisalat mobile service (the “Service”).
  2. Validity
    • For the monthly mobile GoChat Messenger Calling Plan:
      30 days for mobile prepaid customers, with auto-renewal. For mobile postpaid customers, the fees will be billed monthly and service shall be automatically renewed and will remain active unless removed.
  3. Auto-renewal:
    • For the monthly mobile GoChat Messenger Calling Plan:
      The Plan will be auto-renewed until you terminate your subscription to the Plan via an unsubscribe request.
  4. All mobile GoChat Messenger Calling Plan can be used only from one mobile account (postpaid and/or prepaid).
  5. You acknowledge that due to the nature of the VoIP technology, the quality of the service covered by the Plan may differ from the quality of the “traditional” voice services provided by Etisalat (for example, in terms of voice quality, latency, availability, ease of use and nature of operation). You also acknowledge that it is not possible to make calls outside of the particular app and reach emergency numbers or other numbers that can normally be reached by using the “traditional” voice services.
  6. Limitation of liability
    In addition to clause (21) Indemnity & liability of the General T&C (Consumer):
    • Etisalat is not responsible for (i) any material or personal data provided by the Customer (including but not limited to any loss or damage or corruption of any nature) or (ii) any material or personal information contained in the third-party content that is accessible through the Service. The Customer is solely responsible for all content including his/her personal data that it is collected or processed or transmitted through the particular app (whether by electronic communications, voice, video or other means) and for determining the suitability of all accessed content.
    • The Customer acknowledges and agrees that the Customer data and personal information and data collected, used, processed, or shared in the course of provision of and/or in connection with the Service will be treated in accordance with the terms of Etisalat’s privacy policy, which can be viewed at: https://www.etisalat.ae/en/privacy-policy.jsp.
  7. VAT
    Unless otherwise stated and provided in these Terms and Conditions, all charges exclude VAT or any similar tax.