Terms & Conditions – Fibre to the Room
- Installation Location: Can only be installed in a single premise, not extendable to separate buildings.
- Wi-Fi Coverage: Wi-Fi coverage can be influenced by multiple external factors beyond the operator’s control.
- Free Home Wi-Fi Surveys: AED 150 service survey fee will be waived if the service installation occurs on the same tech visit.
- Network Setup: Our e& field engineers will plan your home Wi-Fi network and design it for the right number of Access Points.
- Approved Equipment: Only e&-approved routers and devices are to be used.
- Free Replacements: Free replacement of Fibre mesh router units for first 2 years, excluding purposeful tampering or damage.
- Monthly Charges: AED 129/month per Fibre to the Room service (5% VAT excl.) , covering devices, fibre connections, and installation.
- Auto-Renewal: Monthly auto-renewed once subscribed.
- Cancelation: to unsubscribe anytime via call center, retail stores, or My e& UAE app. Keep devices/routers after cancellation.
- Cancellation Fee: AED 1,000 if you cancel the service within the first 2 years of subscription.