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eSIM

What is eSIM?

eSIM is a digital SIM embedded in your phone that allows you to activate a mobile number without using a physical SIM.

eSIM-L

Benefits

With an eSIM, you can accommodate multiple phone numbers, which you can add, delete and configure right from your phone's settings. In contrast, a physical SIM needs to be physically removed and replaced.

For example, you will now be able to switch between private and business numbers in one phone without physically swapping the SIM cards.

How to activate

  1. Visit any Etisalat outlet to register the eSIM to your phone
  2. Get the QR code – this code can either be generated using the My Etisalat UAE app (existing number) or provided by an Etisalat agent (new number)
  3. Scan the QR code on the phone you would like to activate the eSIM on

*Important to know: A new QR code is required if you need to switch your phone. For security reasons, please do not share the QR code with anyone. We will never ask you to share it with any of our Etisalat agents.

Step by step activation, after visiting an Etisalat outlet

Connect your phone to the internet

From your iPhone

Make sure your iPhone XS, iPhone XS Max or iPhone XR is updated to iOS 12.1 and above

  • Scan the QR code provided by our agent
  • Go to Settings > Cellular
  • Select “Add Cellular Plan” to launch the camera automatically
  • Use your iPhone to scan the QR code

From your Samsung

  • Scan the QR code provided by our agent
  • Go to Settings > SIM Card Manager
  • Select eSIM > Add Mobile Plan to launch the camera automatically
  • Use your Galaxy phone to scan the QR code

Your eSIM is ready to use.

  1. Insert your physical SIM in your phone
  2. Connect your phone to the internet
  3. Log in to the My Etisalat UAE app (you can download the app here)
  4. Select “Activate your eSIM” from the dashboard
  5. Click on “Activate eSIM”
  6. Once this option is selected, your physical SIM will be deactivated
  7. Your QR code will be displayed on the screen
  8. Share this QR code with another device as it requires scanning it from your phone

From your iPhone

Make sure your iPhone XS, iPhone XS Max or iPhone XR is updated to iOS 12.1 and above

  • Scan your QR code
  • Go to Settings > Cellular
  • Select “Add Cellular Plan” to launch the camera automatically
  • Use your iPhone to scan the QR code

From your Samsung

  • Scan the QR code provided by our agent
  • Go to Settings > SIM Card Manager
  • Select eSIM > Add Mobile Plan to launch the camera automatically
  • Use your Galaxy phone to scan the QR code

Your eSIM is now ready to use

Need more information?

Please read our frequently asked questions.

Target: Etisalat.ae Live