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eSim

What is eSIM?

eSIM is a digital SIM embedded in your iPhone that allows you to activate a mobile number without having to use a physical SIM.

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Benefits

With eSIM, you can accommodate multiple phone numbers, which you can add, delete and configure right from your iPhone's settings. In contrast, the physical SIM needs to be physically removed and substituted.

For example, you will be able to switch between the private and business numbers in a single phone without the need to physically swap cards in the phone.

How to activate

  1. Visit any Etisalat outlet to register the eSIM on your account.
  2. Get a QR code. This code can either be generated using the My Etisalat UAE app (existing number) or provided by an Etisalat agent (new number).
  3. Scan the QR code on the iPhone you would like to activate the eSIM on.

*Important to know: A new QR code is required if you need to switch your iPhone. For security reasons, please do not share the QR code with anyone. We will never ask you to share it with any of our Etisalat agents.

Step by step activation, after visiting an Etisalat outlet

Make sure your iPhone XS, iPhone XS Max or iPhone XR is updated to iOS 12.1 and above.

  1. Connect your iPhone to the internet via Wi-Fi.
  2. Scan the QR code provided by our agents
    • Go to Settings > Cellular
    • Select “Add Cellular Plan” and the camera will automatically launch
    • Use your iPhone to scan the QR code

Your eSIM is ready to use.

Make sure your iPhone XS, iPhone XS Max or iPhone XR is updated to iOS 12.1 and above.

  1. Insert your physical SIM in your iPhone.
  2. Connect your iPhone to the internet via Wi-Fi.
  3. Log in to the My Etisalat UAE app (You can download the app here)
    • Select “Activate your eSIM” from the dashboard
    • Click on “Activate eSIM”
    • Once this option selected, your physical SIM will be deactivated
    • Your QR code will be displayed on the screen
    • Share this QR code with another device, as it requires scanning it from your iPhone
  4. Scan your QR code from your iPhone
    • Go to Settings > Cellular
    • Select “Add Cellular Plan” and the camera will automatically launch
    • Use your iPhone to scan the QR code

Your eSIM is ready to use.

Need more information?

Please read our frequently asked questions.

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