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eSIM

What is eSIM?

eSIM is a digital SIM embedded in your phone or smartwatch that allows you to activate a mobile number without using a physical SIM.

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Benefits

With an eSIM, you can accommodate multiple phone numbers, which you can add, delete and configure right from your phone's settings. In contrast, a physical SIM needs to be physically removed and replaced.

For example, you will now be able to switch between private and business numbers in one phone without physically swapping the SIM cards.

How to activate

  1. Visit any Etisalat outlet to register the eSIM to your phone
  2. Get the QR code – this code can either be generated using the My Etisalat UAE app (existing number) or provided by an Etisalat agent (new number)
  3. Scan the QR code on the phone you would like to activate the eSIM on
  4. To learn how to activate your eSIM on your iPhone, Samsung or Apple Watch, please take a look at the detailed steps below.

*Important to know: A new QR code is required if you need to switch your phone. For security reasons, please do not share the QR code with anyone. We will never ask you to share it with any of our Etisalat agents.

Step by Step activation

Visit any Etisalat outlet and connect your phone to the internet.

From your iPhone

Make sure your iPhone XS, iPhone XS Max or iPhone XR is updated to iOS 12.1 and above

  • Scan the QR code provided by our agent
  • Go to Settings > Cellular
  • Select “Add Cellular Plan” to launch the camera automatically
  • Use your iPhone to scan the QR code

From your Samsung

  • Scan the QR code provided by our agent
  • Go to Settings > SIM Card Manager
  • Select eSIM > Add Mobile Plan to launch the camera automatically
  • Use your Galaxy phone to scan the QR code

Your eSIM is ready to use.

  1. Insert your physical SIM in your phone
  2. Visit any Etisalat outlet and connect your phone to the internet
  3. Log in to the My Etisalat UAE app (you can download the app here)
  4. Select “Activate your eSIM” from the dashboard
  5. Click on “Activate eSIM”
  6. Once this option is selected, your physical SIM will be deactivated
  7. Your QR code will be displayed on the screen
  8. Share this QR code with another device as it requires scanning it from your phone

From your iPhone

Make sure your iPhone XS, iPhone XS Max or iPhone XR is updated to iOS 12.1 and above

  • Scan your QR code
  • Go to Settings > Cellular
  • Select “Add Cellular Plan” to launch the camera automatically
  • Use your iPhone to scan the QR code

From your Samsung

  • Scan the QR code provided by our agent
  • Go to Settings > SIM Card Manager
  • Select eSIM > Add Mobile Plan to launch the camera automatically
  • Use your Galaxy phone to scan the QR code

From your Apple Watch

  • You'll need an iPhone 6 model or above
  • Check whether you are eligible (prepaid or postpaid mobile) by sending SMS ‘eSim’ to 1012 or by calling 101
  • Pair your Apple Watch with your iPhone
  • Log in your Etisalat account username and password. If you need help with creating an account, call 101
  • Make sure you read about the plan and agree to the Terms & Conditions
  • Confirm your subscription and wait for the eSIM request verification SMS
  • If you don't have a plan during set up, contact us and we will help you find one that works best for you

Your eSIM is now ready to use

Need more information?

Please read our frequently asked questions.

Target: Etisalat.ae Live