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Leaving UAE

At Etisalat, we want to help you make this transition as smooth as possible

Leaving made simple

Saying goodbye to your home away from home can be stressful. Cancelling services, leases, visas, bank accounts – there are a lot of things to wind up, but not enough time. Here are a few tips on how to cancel your monthly subscription with Etisalat easily (for Postpaid plans or eLife packages).

How to cancel your monthly subscription?

call-101

Call 101

Cancel your plan at least 48 hours before your departure so that the whole process is finished before you reach the airport.

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Close your account

Our agent will check your outstanding balance and exit fees (if applicable). You can pay with your credit/debit card over the phone.

no-worries

No hidden charges

Your service will be disconnected immediately. No need to worry about hidden or late charges.

Still need your Etisalat number?

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Homebound Packs

Call anyone in UAE and abroad using your existing UAE number

Homebound Packs allow you to call anyone both in UAE and abroad using your existing UAE number so you can finalise your unfinished tasks while moving to a new home.

Postpaid customers can keep their number active for up to 60 days after leaving the UAE. It can be done by: 

  1. Moving the plan to a Prepaid plan by calling 101 or visiting Etisalat store
  2. Activating one of our Homebound Packs by clicking the link here

How to activate Homebound Pack

  1. Call 101 and request for your number to be migrated to the Prepaid plan
  2. Recharge your Prepaid number with the minimum amount for your chosen Homebound Pack
  3. Purchase the Homebound Pack via My Etisalat UAE mobile app or by clicking the link here
  4. The pack will be activated automatically, and a confirmation SMS will be sent to you 
  5. Enjoy your Homebound Pack allowance for 30 or 60 days (based on your chosen pack) 
  6. You will get text messages notifying you that your pack is expiring 7 and 2 days before the allowance ends 
  7. Once the pack expires, the ownership of the plan will be transferred back to Etisalat – you won’t have further legal/charge obligations to your number

Prepaid customers can keep their number active after leaving the UAE by activating one of the Homebound Packs (no need to cancel or move the Prepaid plan).

How to activate Homebound Pack

  1. Recharge the minimum amount for your chosen Homebound Pack
  2. Purchase the Homebound Pack via My Etisalat UAE mobile app, online or by sending one of these SMS codes to 1010:
    LEP1 for Homebound 100
    LEP2 for Homebound 400
    LEP3 for Homebound 600
  3. Enjoy your Homebound Pack allowance for 30 or 60 days (based on your chosen pack) 
  4. You will get text messages notifying you that your pack is expiring 7 and 2 days before the allowance ends 
  5. Once the pack expires, the ownership of the plan will be transferred back to Etisalat – you won’t have further legal/charge obligations to your number

Note: During the 30 or 60 days of your Homebound Pack allowance, you will be able to transfer the number back to a Prepaid or Postpaid plan through our standard registration process.

Global_Roaming _business Homebound Pack 100
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Homebound Pack 100

  • 1GB data
  • 100 minutes
  • 50 SMS

Your number will remain active for up to 30 days after leaving the UAE

105 AED/30 days pack
5% VAT included

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Homebound Pack 400

  • 25GB data
  • 3000 minutes
  • 200 SMS

Your number will remain active for up to 30 days after leaving the UAE

420 AED/30 days pack
5% VAT included

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Homebound Pack 600

  • 25GB data
  • 3000 minutes
  • 200 SMS

Your number will remain active for up to 60 days after leaving the UAE

630 AED/60 days pack
5% VAT included

Buy a Homebound Pack

View our list of Homebound Packs and choose the one that suits you best.

Homebound Packs - FAQ

Yes, making international calls is part of the allowance. For eligible list of countries where you can make IDD calls (or international SMS), please visit www.etisalat.ae/homeboundidd

Calling UAE number can be consumed from your allowance depending on the Homebound Pack you purchased. However, please make sure that you are connected to a preferred roaming partner (visit www.etisalat.ae/preferredroamingpartners ). For more information, please visit the Homebound web page.

Homebound Packs are inclusive of data allowance that you can use while inside UAE and while roaming in any preferred roaming partner (visit www.etisalat.ae/preferredroamingpartners ).

Homebound Pack is eligible for Wasel & Wasel Go Prepaid. If you are on Postpaid line, you need to migrate to Prepaid first (Wasel / Wasel Go) in order to purchase Homebound Pack.

Extension is not allowed on any Homebound Pack beyond its validity period.

Migrating your Prepaid line to Postpaid during Homebound Pack validity is not allowed and you will lose the Homebound Pack.

No need as your Homebound Pack will expire after reaching end of validity date.

Homebound Pack is a Prepaid add-on pack and not a line.
If you successfully subscribed to Homebound Pack, you have also accepted the condition that the Prepaid line will be ceased upon expiry of the pack; unless you requested to stop the condition of Prepaid line termination upon pack expiry.

You can top-up your Prepaid line through recharge vouchers, through My Etisalat App, or as per available recharging channels.

Visitor Line is not part of the eligible Prepaid products to purchase Homebound Pack.

Target: Etisalat.ae Live