Terms & Conditions

Terms & Conditions - Visitor Line

  • The Visitor Line validity is the same as the validity of your VISA upon arrival to the UAE. You can migrate your Visitor Line to Wasel Prepaid, our main Pay-as-You-Go line, or to Postpaid, by visiting any Etisalat outlet and presenting your new Emirates ID to fulfil the TRA registration rules
  • A maximum of 2 Visitor Line SIMs are eligible per passport. If more than 2 SIM requests are placed online the agent will not be able to issue the additional SIMS
  • An order reference number will be issued and sent to you via email once your order is submitted online successfully. This order reference number can be redeemed from any Etisalat store within 6 months from the time of purchase. After 6 months the reference number expires, and a SIM card cannot be issued.
  • There will be no refund on plans purchased as per Etisalat’s T&Cs
  • Only 3D secured credit and debit cards will be accepted to complete the payment online
  • Make sure you have the physical passport and visa copy available in order to issue the SIM
  • You will be notified via SMS on the status of your line life cycle
  • The Careem offer is subject to partner's availability
General Terms & Conditions