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Value-added services

Bring more value to your life

Fill your extra needs, whether they're concerning calls, data, credit or SMSs.

Call Management Services

Additional benefits:

  • Access, listen, save, skip and delete voice messages
  • Free alerts via SMS when somebody leaves you a message and you can retrieve the message at anytime
  • Save up to 15 messages for up to 14 days
  • Voice message duration upto 90 sec per message

How to activate:

  • By dialling 123
  • By dialling *123#

How to use:

  • Dial 123 to retrieve voicemail messages
  • If outside of the UAE, call +971 400 444123 (roaming rates apply)

How to manage:
Dial *123# to deactivate the service.

Additional charges:

  • For Postpaid customers, voicemail messages retrieval: AED 0.32/min (5% VAT included)
  • For Prepaid customers, voicemail messages retrieval: AED 0.38/min (5% VAT included)

    For example: If A reached B’s voicemail and recorded a message, A will be charged normal call charges as per his/her tariff plan and based on the length of the message. After A hangs up, B will be notified via SMS. B will be charged only when calling 123 for message retrieval.

Price:
Free

How to activate:

  • By dialling *1*
  • By dialling *123#

How to manage:

  • Unsubscribe by dialing *123#

How to use:

  • You can retrieve your voice-notes:
  • By dialling *1* within UAE (Free of charges)
  • By dialling +971 40 044 4132 if you're outside of the UAE (IDD rates apply)

Note:

If A is calling B while B’s mobile is switched off, the Smart MCN service will be activated and A will hear the following: “This person is not available, leave him a voice note after the beep, normal call charges will apply”. A can wait for the beep and leave a voice note or simply hang up. When B becomes available again on the network, B will receive the voice note and if A didn’t leave a voice note, B will receive an MCN notification. In both cases, no charges will be applied on B.

A will only be charged if he/she waited for the beep and left a voice note.

Price: Free

How to activate:

  • By dialling *67*134# (for notifications when your phone is busy)
  • By dialling *62*134# (for notifications when your phone is switched off or unreachable)

How to manage:
Deactivate:

  • By dialling #67# (for notifications when your phone is busy)
  • By dialling #62# (for notifications when your phone is switched off or unreachable)

Price:
Free

Additional benefits:

  • No rental or subscription fees
  • Usage charges are as per your local call rates

How to activate:

  • By dialling *21*05xxxxxxxx# (forward all calls)
  • By dialling *67*05xxxxxxxx# (forward when busy)
  • By dialling *61*05xxxxxxxx# (forward when no answer)
  • By dialling *62*05xxxxxxxx# (forward when switched off/unreachable)

How to manage:

  • Deactivate:
  • By dialling *21*05xxxxxxxx# (forward all calls)
  • By dialling *67*05xxxxxxxx# (forward when busy)
  • By dialling *61*05xxxxxxxx# (forward when no answer)
  • By dialling *62*05xxxxxxxx# (forward when switched off/unreachable)

Price:
Free

Additional benefits:
No rental or subscription fees.

How to activate:
By dialling *43#.

How to manage:
Deactivate by dialling #43#.

Price:
Free

Additional Charges:
To make a conference call, check your handset manual to ensure that your handset supports the conference call feature. Ensure that "Call Waiting and Call Hold" is activated. Then follow these steps:

  1. Call the first person and put them on hold, then call the second person and put them on hold, and so on.
  2. When all participants are on hold, activate the conference call by choosing Merge Calls.
  3. Any person who calls while you're in a conference call can be added to it.

Additional benefits:
You're charged at the respective call rate for each person you call to join the conference call (if you call 5 persons into the conference call, you'll pay for 5 calls). Each person who calls you to join the conference is charged at his/her respective call rate.

Price:
Free

How to manage

  • Dial*105# to activate the current device profile for receiving both calls and SMS
  • Dial *#105# to know which handset is active for receiving both calls and SMS
  • Dial *#105# to know the SIM ID (1 to 5)
  • Dial *170# to cancel the Multi SIM service on this SIM card

Charges

  • Each cloned SIM card will be charged at AED 25/month*
  • When subscribing to Multi SIM, you must replace your primary SIM card with a Multi SIM card, replacement is done for free
  • Adding more Multi SIM cards is free
  • SIM replacement (for example in case of damage) is charged at AED 50/SIM*
  • The main SIM card is not charged AED 25/month*

*5% VAT excluded

Out of credit services

Important to know:

  • You can avail this service if you have been a prepaid user for at least 3 months with a usage of at least AED 10/month
  • All users who are eligible for Reserve Credit will be notified via SMS to subscribe to the service by dialing *108*1#
  • If you are subscribed to the service, you'll be notified via SMS about the amount you've been credited once your balance reaches AED 1
  • When you recharge your line, the amount of reserve credit used will be automatically deducted from the recharge amount

How to subscribe: 

  • By dialing *108*1#

How to manage: 

  • Check your balance by dialing *121#
  • Unsubscribe by dialing *108*2#

Additional charges:

  • Calls and SMSs are charged as per your tariff plan
  • A nominal service fee of AED 0.06 will apply on every minute or SMS

Terms & Conditions:

  • The Reserve Credit can be used for Voice calls, SMSs (local and international), buy Non-stop Silver data plan
  • Reserve credit amount can also be used to subscribe/renew mobile content services, including apps, games, books, movies and others. You will be charged 25% on top of the mobile content subscription amount as a service fee
  • Non-stop Silver data plan is not an auto-renewal pack and can be purchased any number of times
  • To purchase Reserve Credit Non-stop Silver data plan, you must first subscribe to Reserve Credit
  • The service fee of AED 0.06 (5% VAT excluded) will be calculated on a pro rata basis for users who are on per-second billing
  • Reserve Credit balance does not expire

How to use:

  • Dial the number you want to call when your balance reaches 1 fils and stay on the line
  • You will hear an announcement about the service and the call will get connected after the beep
  • If you don’t want to use ‘Out of Credit Call’ service, you can hang up the call before the beep
  • Only one call will be allowed with a maximum duration of 3 minutes and the call can be either a local or an international call
  • This service is applicable for prepaid customers only
  • Please check the list of countries to learn more about the destinations where the international call is allowed.

Charges:

AED 1.5 (excluding 5% VAT) will be charged for one call.

We will deduct the charges upon your next recharge.

How to use

  • Via the My Etisalat UAE app
  • By dialling 100*Mobile Number*Amount to be transferred# Example: If you wish to send AED 5, simply dial *100*05XXXXXXXX*5#

Transfer Limit

Credit transfer Minimum amount Daily maximum Monthly maximum
Postpaid AED 2 AED 150 AED 500
Prepaid AED 2 AED 150 AED 1,500

Charges

5.25% (5% VAT included) of the transferred amount will be deducted from the sender as a transaction fee.
Example: If Mobile A transferred AED 100 to Mobile B, then AED 105.25 (AED 100 + AED 5.25) will be deducted from Mobile A and Mobile B will receive AED 100.

How to use:

  1. Send a free text message to other Etisalat mobile customers.
    • For Arabic text request, dial *199*Destination Number# and press SEND
    • For English text request, dial *188*Destination Number# and press SEND
  2. The destination number will receive the following text, "You have received a call request from 050XXXXXXX"

*Your mobile credit should be less than AED 2 in order to use the service

Terms & Conditions:
This service is available to all Etisalat customers in the UAE and while roaming, provided that the operator you roam on supports the star command service.

Price: Free

How to use

  • Type: *107*05XXXXXXXX*Amount# (the number of the person you are asking credit from) and press send or call key.
  • The destination number will receive a message informing him/her that you need credit with the amount specified as follows: "Mobile Number 05xxxxxx is requesting you to transfer AED x (amount). To transfer the amount just type the following command: *100*Mobile Number*amount# and press the send key”.
  • Once the amount is transferred, you will receive the credit on your phone.

*Important to know:

  • Only prepaid customers can use this service
  • The service is limited to 2 requests per day

How to subscribe:

  • By texting "C MCO" to 1012

How to use:

  • Simply dial your family or friend’s mobile number even when you don’t have credit
  • Your family member or a friend will receive a missed call from your number on their device

How to manage:

  • Unsubscribe by texting "MCO" to 1012

Terms & Conditions: Available only to Prepaid customers.

Price: Free

Additional benefits:

  • Keeps you connected and reachable at all times
  • Works even when you’re out of credit or during emergencies
  • No payment required at the time of call

How to use:
Make a collect call:

  • By dialing *132*05xxxxxxxx# where 05xxxxxxxx is the number of the called person
  • By dialing 132
  • For both the methods above, the receiver will first be requested to either accept or reject the call. Upon accepting, the call will then be connected.

How to manage:

  • All customers can set their own whitelist by dialing *132#. Numbers added to the whitelist will be connected by the called party without permission
  • All customers can set their own blacklist by dialing *132#. Numbers added to the blacklist will be automatically rejected without disturbing the called party

Additional charges:
The service is free of charge. However, the called party will be charged according to his/her normal applicable tariff plan that he/she has subscribed to.

Additional information:

  • The collect-calls will be shown in the recipient (payer) bill with their charges and details
  • This service is only available within the UAE and not available while roaming
  • This service is available between Etisalat customers only

Price: Free

Target: Etisalat.ae Live