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Value-added services

Bring more value to your life

Fill your extra needs, whether they're concerning calls, data, credit or SMSs.

Call Management

How to activate:

  • By dialling Dial *1*
  • By dialling Dial *123#

How to manage:

  • Unsubscribe by dialing dial *123#

How to use:

  • You can retrieve your voice-notes:
  • By dialling *1*
  • By dialling +971 40 044 4132 if you're outside of the UAE (IDD rates apply)

Note:

If A is calling B while B’s mobile is switched off, the Smart MCN service will be activated and A will hear the following: “This person is not available, leave him a voice note after the beep, normal call charges will apply”. A can wait for the beep and leave a voice note or simply hang up. When B becomes available again on the network, B will receive the voice note and if A didn’t leave a voice note, B will receive an MCN notification. In both cases, no charges will be applied on B.

A will only be charged if he/she waited for the beep and left a voice note.

Price: Free

Additional benefits:

  • Keeps you connected and reachable at all times
  • Works even when you’re out of credit or during emergencies
  • No payment required at the time of call

How to use:
Make a collect call:

  • By dialing *132*05xxxxxxxx# where 05xxxxxxxx is the number of the called person
  • By dialing 132
  • For both the methods above, the receiver will first be requested to either accept or reject the call. Upon accepting, the call will then be connected.

How to manage:

  • All customers can set their own whitelist by dialing *132#. Numbers added to the whitelist will be connected by the called party without permission
  • All customers can set their own blacklist by dialing *132#. Numbers added to the blacklist will be automatically rejected without disturbing the called party

Additional charges:
The service is free of charge. However, the called party will be charged according to his/her normal applicable tariff plan that he/she has subscribed to.

Additional information:

  • The collect-calls will be shown in the recipient (payer) bill with their charges and details
  • This service is only available within the UAE and not available while roaming
  • This service is available between Etisalat customers only

Price: Free

How to use:

  1. Send a free text message to other Etisalat mobile customers.
    • For Arabic text request, dial *199*Destination Number# and press SEND
    • For English text request, dial *188*Destination Number# and press SEND
  2. The destination number will receive the following text, "You have received a call request from 050XXXXXXX"

*Your mobile credit should be less than AED 2 in order to use the service

Terms & Conditions:
This service is available to all Etisalat customers in the UAE and while roaming, provided that the operator you roam on supports the star command service.

Price: Free

How to subscribe:

  • By texting "C MCO" to 1012

How to use:

  • Simply dial your family or friend’s mobile number even when you don’t have credit
  • Your family member or a friend will receive a missed call from your number on their device

How to manage:

  • Unsubscribe by texting "MCO" to 1012

Terms & Conditions: Available only to Prepaid customers.

Price: Free

Credit

Important to know:

  • You can avail this service if you have been a prepaid user for at least 3 months with a usage of at least AED 10/month
  • The amount of Reserve Credit ranges from AED 6 to AED 80, depending on your previous usage history
  • All users who are eligible for Reserve Credit will be notified via SMS to subscribe to the service by dialing *108*1#
  • If you are subscribed to the service, you'll be notified via SMS about the amount you've been credited once your balance reaches AED 1
  • When you recharge your line, the amount of reserve credit used will be automatically deducted from the recharge amount

How to subscribe: 

  • By dialing *108*1#

How to manage: 

  • Check your balance by dialing *121#
  • Unsubscribe by dialing *108*2#

Additional charges:

  • Calls and SMSs are charged as per your tariff plan
  • A nominal service fee of AED 0.06 will apply on every minute or SMS
  • Data will be charged at the Pay-as-You-Go rate of AED 1.20/MB (5% VAT excluded)

Terms & Conditions:

  • The Reserve Credit can be used for voice calls, SMSs (local and international) and data at Pay-as-You-Go rates
  • The service fee of AED 0.06 (5% VAT excluded) will be calculated on a pro rata basis for users who are on per-second billing
  • Reserve Credit balance does not expire
  • AED 6 (5% VAT excluded) for Reserve Credit Non-stop Silver data plan will be deducted only from the Reserve Credit balance
  • Non-stop Silver data plan is not an auto-renewal pack and can be purchased any number of times
  • To purchase Reserve Credit Non-stop Silver data plan, you must first subscribe to Reserve Credit
  • Reserve credit amount can be used to subscribe/renew mobile content services, including apps, games, books, movies, and others (refer to as “Weyak services”); you will be charged 25% on top of the mobile content subscription amount as a service fee

Local data: Unlimited (speed of up to 400Kbps which reduces to 64Kbps after fair usage allowance of 250MB)

Validity: 24 hours

How to subscribe:

  • By dialling *108#

Terms & Conditions:

  • AED 6 (5% VAT excluded) for Reserve Credit Non-stop Silver data plan will be deducted only from the Reserve Credit balance
  • Reserve Credit Non-stop Silver data plan is not an auto-renewal pack and can be purchased any number of times
  • To purchase Reserve Credit Non-stop Silver data plan, you must first subscribe to Reserve Credit

Price: AED 6 (5% VAT excluded)

Data

Data: Unlimited (speed limited to 1Mbps)

How to activate:

  • Start your session by dialing *777*1#

How to manage: 

  • Check your usage by dialing *777*3#
  • Stop your session by dialing *777*2#"

Terms & Conditions:

  • You can use Start/Stop Data service even if you have existing daily/weekly data plans to pay by the minute and save your data allowances
  • You will not be able to share your data access with other devices or users while within a Start/Stop data session
  • A minimum access charge of AED 0.30 will apply for the first 15 minutes of usage
  • You will be protected from Pay-as-You-Go charges for 2 hours after stopping your data session

Price: AED 0.02/minute (5% VAT excluded)

SMS

How to activate:

  • By saving the Risala Message Centre number 00971506060000 into the message menu of your mobile handset (one-time only)

How to use: 
Sending a text (within the UAE):

  1. Type your message.
  2. Enter the phone number (e.g; 050xxxxxxx, where "xx" is the desired mobile number).
  3. Press SEND and the message will be sent to the desired number immediately.


Sending a text (outside the UAE):

  1. Type your message.
  2. Enter the phone number (e.g; 0092333xxxxxxx, where '92' is the country code, "333" is the mobile code and "xx" is the desired mobile number).
  3. Press SEND and the message will be sent to the desired number immediately.

Additional charges:

  • Usage within the UAE: AED 0.19/SMS (5% VAT included)
  • Usage outside the UAE: AED 0.63/SMS (5% VAT included)

Price: Free

How to use:
For a successful two-way video call, both making and receiving parties should have 3G subscriptions and 3G-video enabled mobile handsets.

Additional charges:

  • Usage charges within the UAE: AED 0.60 (5% VAT excluded)
  • Usage charges outside the UAE: international call rates apply

Price: Free

Target: Live