Joining the Family Plan gives you access to these exclusive offers:

Shareable Data: Get 10GB monthly local data (5GB + 5GB limited-time offer) to share with your family.

Unlimited GoChat Data: Make unlimited voice and video calls within the GoChat Messenger app.

Free Parental Control: Keep your kids safe online with controls on social, video, and music apps.

Exclusive Data Add-Ons: Enjoy unique shareable local and roaming data add-ons.

Digital Service Offers: Get discounts on services like Microsoft 365, STARZPLAY, Anghami Plus Family, and Xbox All Access.

Download or open e& UAE app.

Log in with the primary account.

Under Quick Links, tap "Family Plan".

Choose at least 1 family member linked to your Emirates ID.

Set up the Data Sharing benefit.

Review and agree to the Service Terms and Conditions.

Tap “Confirm and Enroll.”

Join the Family Plan if your family:

Has a Primary account (Family Head) with a Freedom postpaid plan of AED 200 or above.

Has at least 1 family member linked to the Primary account.

Has at least 1 additional member with a Freedom postpaid plan of AED 100 or above.

All Prepaid family members maintain an active account by using paid services or purchasing add-ons to continue enjoying Family Plan benefits.

Fits the member limit: 10 for UAE Nationals, and 5 for expats.

Once you join the Family Plan, you can choose how to share your free monthly data:

Allocate data: Distribute it at increments of 500MB to specific family members.

Share as a pool: Keep it as a collective pool for everyone to use.

Yes, any change from common pool usage to allocation per family member can be done, and it will be effective from the start of the next billing period.

Download GoChat Messenger app: Get it from Google Play or Apple App Store.

Register: Use your eligible mobile number to sign up.

Start chatting and calling: Enjoy unlimited voice, video, and messages!

Already a GoChat user? Your unlimited benefits activate automatically after joining the Family Plan.

The free Parental Control feature lets you, as the Family Head, set restrictions on apps for family members. You can block access to:

Specific apps: Choose individual apps you want to restrict.

Pre-set app groups: Block entire categories like Games, Social Media, or Music & Video Streaming.

Once restricted, these apps won't work on the e& network for the selected family members.

Get extra data to share with everyone in your Family Plan:
Local Data:

One-time add-ons: Choose from 15GB, 25GB, or 100GB for instant data boosts.

Recurring add-ons: Enjoy monthly data with 30GB, 50GB, or 200GB options.

Roaming Data:

One-time add-ons: Travel with peace of mind with 5GB, 25GB, or 50GB data bundles

The free Parental Control feature lets you, as the Family Head, set restrictions on apps for family members. You can block access to:

Specific apps: Choose individual apps you want to restrict.

Pre-set app groups: Block entire categories like Games, Social Media, or Music & Video Streaming.

Once restricted, these apps won't work on the e& network for the selected family members.

Get extra data to share with everyone in your Family Plan:
Local Data:

One-time add-ons: Choose from 15GB, 25GB, or 100GB for instant data boosts.

Recurring add-ons: Enjoy monthly data with 30GB, 50GB, or 200GB options.

Roaming Data:

One-time add-ons: Travel with peace of mind with 5GB, 25GB, or 50GB data bundles

As part of the Family Plan, the Family Head can opt in to a host of Family Digital Services:

Microsoft 365 Family: Monthly add-on subscription (auto-renew) to Microsoft 365 Family. As a Family Plan customer, you get 3 months free after which you will be charged AED 50.99 (VAT incl.) per month. This add-on can be shared among all family members (up to 6 users).

STARZPLAY: Monthly add-on subscription (auto-renew) to STARZPLAY. As a Family Plan customer, you get 3 months free after which you will be charged AED 40.00 (VAT incl.) per month.

Anghami Family Plus: Monthly add-on subscription (auto-renew) to Anghami Family Plus. As a Family Plan customer, you get 3 months free after which you will be charged AED 27.50 (VAT incl.) per month.

Xbox All Access: Get an Xbox console and a monthly Xbox Game Pass Ultimate membership for only AED 89.00 per month (VAT inclusive), over 24 months. As a Family Plan customer, you get the first 3 months free.

As the Family Head, you enjoy exclusive control over your family's data:

Distribute shared data: Allocate the monthly data allowance among family members as needed.

Adjust allocations: Change the distribution anytime during the month or schedule changes for the next month.

Set Parental Control: Select one or multiple social, music, or video apps to block access for family members.

Purchase Family Add-ons: Select preferred local or roaming shared data add-ons that suit your family’s needs. 

Purchase Digital services: Enjoy family access to Microsoft 365 Family, STARZPLAY, Anghami Family Plus, and Xbox with an exclusive 3-month free promotion.

Only the primary number on e& UAE app can become the Family Head, as long as it meets the eligibility criteria.
If you want a different number to be the Family Head, simply update your primary number in the app, then enrol into the Family Plan again.

Go to 'Manage' section within the Family Plan homepage.

Select members: Choose who you want to add or remove from your Family Plan.

Adding a member: Once added, the Family Head will need to allocate data to the new member.

Data already allocated: If all data is already distributed, simply reallocate from existing members to the new one.

Removing a member means:

Unused data allocated to the removed member is forfeited for that month.

Family Head needs to reallocate this data next month for remaining members

Yes, you can reallocate the data to family members at any time during the month. Please note that only unused data can be reallocated.

To maintain your Family Plan subscription, at least the Family Head and 1 Family Member should meet the eligibility criteria.

Go go to "Manage Usage".

Tap "Deactivate Family Plan" and confirm your choice.

Review the list of benefits lost immediately and those unaffected.

Sharable Data: Top up your family's data with one-time or recurring local or roaming data bundles.

Digital Services: Enjoy exclusive discounts and first 3 months free on popular subscriptions like Microsoft 365, STARZPLAY, Xbox All Access, and Anghami Family Plus.

Note: The free 3-month offer applies only to the first purchase of each service.

You can explore all Family Plan add-ons under ‘Family Plan Extras.’

Head to ‘Family Plan Purchases.’

Select the desired data add-on.

Click on ‘Unsubscribe.’

As a part of the Family Plan, the Family Head can also opt in to a host of Family Services via e& UAE app.

After the promotional period, the monthly charges for the digital service will automatically be charged to the Family Head’s bill.

The Family Head can cancel the digital service subscription (except for Xbox All Access) at any time and will only be liable to pay for the charges until the month of cancellation.

For Xbox All Access subscriptions, if the Family Head unsubscribes before the end of the 2-month period, exit charges with the remaining amount will apply.

The promotional benefit is once-in-a-lifetime benefit per Family. Once availed, it won’t be offered again.

On cancellation of Family Plan, the digital service will also be cancelled.