Monthly Roaming Packs

Frequently Asked Questions

How will I be charged for subscribing to this pack?

When you subscribe to this pack, the charge will apply upon the first usage in eligible countries (not upon subscription).

Where and how will I be able to use the pack?

Please see the below table as a quick guide for your pack usability:

Monthly Combo Pack

You should connect to

Countries you can call

Data

Preferred roaming partners

-

Outgoing voice

Preferred roaming partners

UAE + preferred countries*, (excluding satellite, maritime, flight and premium numbers)

Incoming voice

Any operator globally excluding SITA on-air in-flight, satellite and maritime operators

-

*A preferred country is a destination with at least 1 preferred roaming partner

What happens if I call a non-preferred country/destination?

The call will proceed but it will be charged as per standard roaming rates. We advise you to check the destination you are calling to avoid extra roaming charges.

Can I cancel (or unsubscribe) the pack after purchasing?

No. Cancellation of any one-time pack is not possible.

Can I purchase more than one pack or different types? What is the priority?

Yes, you can simultaneously purchase roaming packages whether they are similar or different packs. However, allowances and validity periods are not cumulative. Usage priority shall be on the higher value.

For example, if you combine the Daily Combo Pack and the Weekly Combo Pack, the following will happen:

  • When you start a valid roaming usage (whether voice or data), it is consumed first from the Weekly Combo Pack
  • Once the data is fully-consumed (but the pack is still valid with voice allowances), succeeding data usage will activate the Daily Combo Pack
  • When you make valid outgoing calls or receive incoming calls, it will consume from the Weekly Combo Pack

Will Roaming Callback usage be part of this voice pack allowance?

No. Roaming Callback service will be charged separately as per its standard rate.

How many data units will I get for my package allowance?

Etisalat follows uniform data allowance configuration across its packages, and your data units will be based on the below conversion: 1GB = 1000MB; 1MB = 1000KB; 1KB = 1024Bytes.

How my data units will be consumed for package, and Pay-as-You-Go usage?

When consuming data from a roaming data package, or at a Pay-as-You-Go rate, your allowance will be deducted on the basis of 30KB increments. Only in Lebanon, your Pay-as-You-Go roaming data usage without any package, will be rated on a 10KB pulse.

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