Etisalat's Virtual Assistant

Available to assist you anytime, anywhere

Get quick assistance anytime, anywhere with Etisalat's Virtual Assistant.

Our AI (Artificial Intelligence) powered Virtual Assistant is at your service 24*7.

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Why use Etisalat’s Virtual Assistant

  • You can speak/ chat naturally with Etisalat’s Virtual Assistant in English or Arabic
  • No wait times / queues - Get a quick and fast response
  • Find support anytime, anywhere

How to Interact with Etisalat’s Virtual Assistant

  • Download My Etisalat UAE App from App Store / Play Store / App Gallery
  • Or visit www.etisalat.ae/support
  • Or call 101
What can Etisalat’s Virtual Assistant support you with

Account information

Account related information such as current active services, available balance, getting a copy of your bill etc.

Account management

Account management related help such as changing your language settings or your email address settings, adding or deleting services, changing of packages etc.

Get Support

Billing related clarifications and technical support

Products & Services inquiries

50+ products and services related inquiries such as Postpaid plans, eLife packages, data packages, device related inquiries and much more

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Tips and tricks

  • Avoid noisy environments when speaking to Etisalat’s Virtual Assistant on 101
  • Use simple language
  • Respond to Etisalat’s Virtual Assistant with the inputs that are requested by it.
Avoid noisy locations
Keep your queries clear and concise
Avoid providing unnecessary details
Our virtual assistant is easier and quicker than speaking to a human
Ask straight forward questions