The Telecom Regulatory Authority – TRA has implemented a policy which requires you to renew the registration of all your Etisalat mobile numbers by updating your profiles with valid and up-to-date ID details.
All you need to do is update your profile with your up-to-date original and valid ID details and specify the mobile numbers (SIM cards) under your name that you would like to renew registration for.
Those numbers you don't wish to renew registration for will then be disconnected and removed from your profile. Renewing registration of your mobile accounts is mandatory. Therefore, any registration failure will result in disconnection of those mobile numbers.
To renew your registration, you need to provide the documents below:
| Type | Required documents |
|---|---|
| UAE national | Original valid Emirates ID |
| GCC national | Original valid Emirates ID or original valid GCC ID or original valid GCC passport |
| UAE resident | Original valid Emirates ID |
| People of determination | - Original valid Emirates ID - People of determination card |
| Government/business entities | - Government Decree or valid Establishment Card (for government entities) - Valid Establishment Card (for business entities) - Original valid Emirates ID and passport with visa page of the authorised person (for both government and business entities) |
| UAE national (out of country) | - Original valid Emirates ID
|
| UAE national (out of country for medical reason or on an official assignment) | - Original valid passport (Only if EID is expired) - Recent proof of the medical reason or official letter from the embassy - Please send all the documents in an email to care@etisalat.ae |
| People with pending legal/labor documents | - Official document from the court confirming case ongoing and ID documents on hold (validity of 60 days from the date of issuance)- Copy of Emirates ID- Copy of passport and visa- Visit any of our branches to submit all the documents for verification |
The registered mobile numbers will stay active as long as the ID is valid. Once the ID expires, you will have to renew the registration of the mobile numbers again. In case you do not renew the registration of your mobile numbers after ID expiry, then those mobile numbers will be suspended and disconnected. An auto notification will be sent via SMS to remind you to update your ID details.
Simply track your mobile registration status by clicking the button here.
