Terms & Conditions – Trade-in programme

  1. Only existing Etisalat users are eligible for the trade-in offer.
  2. Devices are technically evaluated and categorised by Etisalat’s trained staff.
  3. Basic criteria for all devices:
    - Mobile network is working:
    • The device shows the mobile network signals on the screen
    • The device can make and receive calls

    - No activation lock (i.e. SIM lock, iCloud lock, Android lock):
    • No SIM lock: the SIM is not locked to a particular carrier from the UAE or any other country, such as du, Zain etc. and can work with a SIM of any carrier
    • No iCloud activated on the device (in case of an iPhone): Apple ID and “Find my iPhone” must be disabled on the device (see annexure for further details on how to remove an iCloud ID)
    • ID must be disabled on the device
    • No screen locks, pin locks, pass-codes, etc.

    - The device is fully accessible and not stuck on the iTunes logo
    - Consumer data must be cleared if contractually required
    - Phone is not bent
    • All personal data from the device has been erased and it has been restored to its factory settings
    • Wi-Fi is working
    • Evaluation will result in one of the following conditions:

    - Condition 1:
    • Unlimited scratches on the front glass and chips on plastic ring around front glass are allowed, but there are no chips or cracks on the front glass OR issues with the internal LCD
    • Unlimited scratches and chips/dents on back cover and housing
    • Dents on corners, but no cracks
    • N0 missing or alternative parts
    • Minor cracks (without splitting) on the back cover and scratches on camera lens are allowed (only for iPhones)
    • Device should charge when connected to a charger
    • Battery cannot be swollen

    - Condition 2:
    • Glass can present any kind of damage but cannot be completely smashed; LCD must be with no damage/bleeding
    • Front glass lifting and paint peeling are allowed
    • Unlimited scratches, chips, dents and cracks to housing
    • Minor parts can be missing or cracked except the SIM tray and stylus pen (in case of Samsung Note series)
    • Minor cracks (without splitting) on the back cover and scratches on camera lens allowed (only for iPhones)
    • Device should charge when connected to a charger
    • Battery cannot be swollen
    • Once you agree to our offer, you are obliged to sign the Terms and Conditions and submit your device in order to receive the voucher
    • Your voucher is valid for 1 month from the date of issue
    • Multiple vouchers can be used for your next purchase
    • No partial redemption of vouchers is possible; use of a voucher for a lower purchase value uses up the full voucher
    • No bundled services are included; you may redeem the voucher for a standalone device purchase only
Target: Etisalat.ae Live