Terms & Conditions – Trade-in programme

  1. Only existing Etisalat users are eligible for the trade-in offer.
  2. Devices are technically evaluated and categorised by Etisalat’s trained staff.
  3. Basic criteria for all devices:
    - Mobile network is working:
    • The device shows the mobile network signals on the screen
    • The device can make and receive calls

    - No activation lock (i.e. SIM lock, iCloud lock, Android lock):
    • No SIM lock: the SIM is not locked to a particular carrier from the UAE or any other country, such as du, Zain etc. and can work with a SIM of any carrier
    • No iCloud activated on the device (in case of an iPhone): Apple ID and “Find my iPhone” must be disabled on the device (see annexure for further details on how to remove an iCloud ID)
    • ID must be disabled on the device
    • No screen locks, pin locks, pass-codes, etc.

    - The device is fully accessible and not stuck on the iTunes logo
    - Consumer data must be cleared if contractually required
    - Phone is not bent
    • All personal data from the device has been erased and it has been restored to its factory settings
    • Wi-Fi is working
    • Evaluation will result in one of the following conditions:

    - Condition 1:
    • Unlimited scratches on the front glass and chips on plastic ring around front glass are allowed, but there are no chips or cracks on the front glass OR issues with the internal LCD
    • Unlimited scratches and chips/dents on back cover and housing
    • Dents on corners, but no cracks
    • N0 missing or alternative parts
    • Minor cracks (without splitting) on the back cover and scratches on camera lens are allowed (only for iPhones)
    • Device should charge when connected to a charger
    • Battery cannot be swollen

    - Condition 2:
    • Glass can present any kind of damage but cannot be completely smashed; LCD must be with no damage/bleeding
    • Front glass lifting and paint peeling are allowed
    • Unlimited scratches, chips, dents and cracks to housing
    • Minor parts can be missing or cracked except the SIM tray and stylus pen (in case of Samsung Note series)
    • Minor cracks (without splitting) on the back cover and scratches on camera lens allowed (only for iPhones)
    • Device should charge when connected to a charger
    • Battery cannot be swollen
    • Once you agree to our offer, you are obliged to sign the Terms and Conditions and submit your device in order to receive the voucher
    • Your voucher is valid for 1 month from the date of issue
    • Multiple vouchers can be used for your next purchase
    • No partial redemption of vouchers is possible; use of a voucher for a lower purchase value uses up the full voucher
    • No bundled services are included; you may redeem the voucher for a standalone device purchase only

  4. The Customer will be solely responsible for removing all data, including personal and confidential data and device locks from the Old Smartphone prior to upgrade to the New Smartphone.
  5. It is the Customer’s sole responsibility to back-up any files, images, personal information or any other data from the Old Smartphone that the Customer wishes to retain after upgrade of the Old Smartphone. Etisalat does not provide any data retention or recovery service as a part of the Service. Etisalat shall not be liable for any lost or disclosed files, data, or content whatsoever.
  6. The Customer shall be responsible for removing the SIM card from the Old Smartphone. Etisalat shall not be responsible for any costs arising from the Customer’s failure to remove the SIM card or any memory card.
  7. The Customer acknowledges that he/she is the owner of the Old Smartphone.
  8. The Customer shall make sure not to have security software that will block access to the Old Smartphone.
  9. The Customer is not eligible for Trade in if the Customer’s Old Smartphone is lost or stolen, or otherwise unavailable for submission to Etisalat at the time of upgrade
  10. The Old Smartphone are subject to assessment by Etisalat (e.g the Old Smartphone needs to be in good working condition and has an access to the device IMEI as further described below). In order to upgrade to the New Smartphone, the Customer shall contact Etisalat at Etisalat outlets or through other means specified by Etisalat and request the upgrade to the New Smartphone. The Customer will be obliged to submit to Etisalat the Old Smartphone as part of the upgrade.
  11. Estimated value of devices after evaluation
  12. Etisalat will evaluate the Old Smartphone condition. Etisalat can accept the Old Smartphone only if it is in a good condition. It is Etisalat’s full discretion to consider whether an Old Smartphone is in a good condition or not, and may request proof of purchase or additional information in its discretion.
  13. Etisalat will evaluate the Old Smartphone condition. Etisalat can accept the Old Smartphone only if it is in a good condition. It is Etisalat’s full discretion to consider whether an Old Smartphone is in a good condition or not, and may request proof of purchase or additional information in its discretion.
  14. In order to consider whether an Old Smartphone is in a good condition, Etisalat will review in particular the following:
  15. It is possible to switch on the Old Smartphone and have access to the Old Smartphone’s IMEI number by pressing *#06# (the IMEI should match the Old Smartphone originally purchased).
  16. The Old Smartphone functions normally, for example, it is capable of making and receiving calls and connecting to the internet and the touchscreen functions properly.
  17. The Old Smartphone is free from physical damage, except for normal wear and tear (for example, it does not have liquid damage, a cracked or discolored display or casing, connector damage or faulty or broken SIM reader).
  18. The Old Smartphone does not have signs of LCD damage (burning/bleeding, halos/discoloured screens, swollen battery).
  19. The Old Smartphone is provided with a fully functioning battery and does not miss any parts or does not have disassembled, customized or non-original parts.
  20. All activation and locking features of the Old Smartphone have been disabled (e.g. find my device on iOS 7+ devices, pin locks, screen locks, etc.).
  21. The SIM card/memory card (if any) has been removed from the Old Smartphone.
Target: Etisalat.ae Live