Home Protection Plan

Etisalat Home Protection is an insurance cover that protects the Contents of your home against events such as Fire, Theft, Accidental damage etc. This Home content insurance plan also provides inbuilt benefits such as reimbursement for Alternative Accommodation in case your home is uninhabitable by any covered event and reimbursement for reissuance of lost personal documents. The total coverage value ranges from AED 50,000 to AED 2 Mn. Some of the high-end policy cover also offer additional “Tenant’s liability” benefit of AED 1 Mn. Please refer to the terms and conditions for detailed coverage.

Contents means household goods and personal effects owned or (excluding cash, bank notes and stamps), that belong to you or your family. Content do not include jewelry and valuables unless specified.

Any Etisalat Home customer, who has an active Etisalat fixed product (eLife) within UAE can subscribe to this plan. You just have to ensure that you continue to be an Etisalat home consumer at the time of claim, if it happens. It is important that the customer presents the Etisalat bill with valid address and Home protection subscription details to the Insurance Company during the time of claim or settlement.

You can buy this product through any Etisalat business centers / stores or by calling the customer care at 800101, any time 24 x7. Etisalat customers can also buy this product through the My Etisalat UAE Mobile App. However, please note that Etisalat is only a referral partner for this product, and the insurance company will be the complete service provider.

The Home protection plan is a high value option you get because you are a privileged Etisalat consumer at a price much lesser than the open market rate. For all the benefits, the customer will have to pay just AED 10 per month per policy including the 5% VAT for the basic plan with AED 50 K coverage. There are multiple options available for the customer to the tune of AED 2 Mn coverage, which costs AED 300 per month. Please check the specific coverage value as per the product table. You do not have to pay it separately since the amount will be reflected in your monthly eLife bill.

Etisalat is just a referral partner, and will support the customer to buy this plan and collect the monthly premium depending on the plan the customer is subscribed into. However the policy document is released by Union Insurance company (Our partner). All insurance related support including the clarification of doubts and claim settlement support have to be directly availed through union insurance company. Contact Union Insurance Company Call Centre - Toll Free Number 800 UIC4U (84248) or visit www.unioninsurance.ae for more details.

The home protection policy document released by UIC will be emailed across to you by Etisalat. It will reach your registered email ID. However you will also get the subscription detail in your registered mobile number as an SMS. The policy document will have a Unique reference number, which the customer will have to quote for any interaction with the insurance company

The products offers a single coverage option of AED 50,000/- to upto AED 2 Mn for Home Contents.

Yes, there is a deductible of AED 200 for each and every claim.

Coverage commences immediately after you have been enrolled into the plan by Etisalat.

The coverage period is 30 days from the date of enrolment and thereafter if you are still an active eLife customer and haven’t actively de-enrolled from the plan.

Apart from the Etisalat’s website, you should visit UIC website for more details on claim process, product terms and conditions. Please go through the detailed terms and conditions in the website or that is available at our stores before purchase. We will be available any time to help you with clarifications, if required.

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The Home Protection plan covers you for any damage to your personal belongings and loss of personal documents.

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