Wi-Fi Home Zone Support | Etisalat UAE

Wi-Fi Home Zone extends Wi-Fi coverage to your home. Read all FAQs related to the service on this page.

The service will be charged AED 29 (5% VAT included) per month per zone. For example, if you opt for 3 zones, the rental will be AED 87 per month for all three zones together. In case you need to conduct a Wi-Fi survey, the cost will be AED 150 per visit. However, the visit charges will be waived off if you take even a single Wi-Fi Home Zone service during the technician’s visit.

This service is offered with a 2-year contract. If you exit the service in the first year, the exit fee will be AED 500 per zone, while if you exit during the second year, the exit fee will be AED 250. However, there will not be any exit fee post 24 months of subscription.

Wi-Fi Home Zone services can be moved free of charge from your current home to your new location.

The Wi-Fi coverage will be available in the room where the router is and part of the next one. However, this will depend on many factors, such as size of the rooms, distance from the main router, the wall’s construction materials, etc. Therefore, additional access points will be needed in medium and large homes.

Internet and Wi-Fi speeds are always delivered on a best-effort basis. The speed that is expected within the extended zones will be similar to the speeds of the primary connection.

It should be noted that your devices cannot be used as part of the service. Etisalat will use only Etisalat devices for this service. In addition, the devices that we provide will also enjoy up to 2 years warranty.

The Wi-Fi Home Zone service is a solution for Etisalat’s customers to enhance their Wi-Fi coverage within their homes. It is not possible to extend it outside the premises where the primary account is based. Cabling cannot be done for the civil structure outside the main building.

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