Your Hue light may have been physically switched off (e.g. by using a wall switch) or it is out of the operating range of the system. If you are still having issues, please contact Support.

You can see the status of your product and system updates in the Hue app:

1. Open the Hue app and tap on Settings at the bottom of the app screen.
2. Navigate to Software update to view all of your Bridges and products.
3. Up-to-date products have a green check mark next to their listing.
4. New updates will begin downloading automatically.

Enable automatic updates on your device to allow the Philips Hue app to update automatically. To see if your software is up to date, go to Settings > Software update in the Hue app.

The Philips Hue ecosystem uses industry-standard encryption and authentication techniques to protect against unauthorized users gaining access to your Philips Hue products. Hue only connects to the internet securely via a dedicated cloud so your devices cannot be seen from the open internet. Hue products update regularly with the latest security fixes and patches — a feature you can activate by linking your Hue Bridge with a Hue account on www.philips-hue.com.
In addition to Hue’s security precautions, it is important for you to ensure your home network is secured as well. For more assistance on protecting your home network, contact your internet service provider.

If your outdoor lights are no longer responding and you suspect an issue with the power supply unit (PSU), unplug the power supply from the wall socket and contact Philips Hue.
Do not touch the power supply in wet conditions. If the cable or plug are wet, first cut the main power to the socket, and then unplug the power supply. Do not leave any plugs or connectors of your outdoor lights open — use the supplied plastic caps to cover them. If you don’t have the original plastic caps, you can wrap the connectors in plastic.

Yes. You can choose which Bridge you would like to control in the Settings > Hue Bridges section of the Hue app. Note that you can only control one Bridge at a time.

Adding an accessory can easily be done within the Hue app:

1. In the Hue app, tap Settings.
2. Tap Accessory setup.
3. Tap the Add accessory button at the top of the screen.
4. Select the accessory you would like to add. Follow the on-screen instructions.

To reset your Hue accessory to its default settings, go to Settings > Accessory setup in the Hue app and select the accessory from the list. Tap on Reset and follow the on-screen instructions to reset the accessory.

Yes. You can select multiple Rooms in Accessory setup. You can even configure the accessory to set different scenes per Room.

Yes, you can disable the Hue Motion sensor when it is not needed (e.g. when hosting a party) from within the Hue app:

1. Tap Settings.
2. Select Accessory setup.
3. Toggle the sensor to the "off" position.

To turn it back on, simply toggle the button back on.

The Hue Motion sensor is for indoor use only. However, the Hue Outdoor sensor is weatherproof and suitable for use outside.

The Hue Motion sensor’s LED indicator is integrated into its housing just below the sensor dome. The LED flashes different colors to indicate different things:

• Orange blinking: Sensor is ready to connect to your Hue Bridge
• Green blinking: Sensor is identified
• Short orange flash at detection*: Low battery
• Short red flash at detection*: Battery is almost empty
• Long red flash at detection*: Sensor cannot reach the Hue Bridge**

*Only shown at first detection after at least 15 seconds without motion.

**If this problem occurs often, try performing a Zigbee channel change in the Hue app by navigating to Settings > Hue bridges > Zigbee > Change channel and following the on-screen instructions.

Certain light fixtures come with a Hue Dimmer switch to make it easier for customers without a Hue Bridge to control their lights

Yes, you can set up a Hue Dimmer switch or Tap switch to control your outdoor Hue lights. However, these accessories are only rated for indoor placement, so be sure to only use them inside.

Your Dimmer switch was once connected to your Bridge and functioning normally but has stopped working correctly:

1. Check that all four LED indicator lights on top of the Hue Bridge are on.
2. Check that the Dimmer switch is operational by pressing any button and ensuring that the LED indicator light on the front of the switch lights up green.
3. Check that the Dimmer switch is within range by ensuring that it is not farther away from the Bridge than your farthest light.
4. Ensure the Dimmer switch was not mounted to a metal surface as this can affect the range of the device.
5. Make sure that the Hue lights you want to control are functioning correctly in the Hue app. If not, this could indicate a problem with the light itself rather than the Dimmer switch.
6. In the Hue app, go to Settings > Accessory setup and select the problematic Hue Dimmer switch. Make sure the configuration settings are correct and select Save to save your settings.
7. Restart the Hue Dimmer switch by pressing and holding all four buttons of the switch at the same time. Let go when you see the LED indicator light on the front of the switch flash red and green.
8. Perform a hard reset of your Dimmer switch by pressing and holding the Setup button on the back of the switch for 10 seconds.

Your Hue Dimmer switch was never connected to a Hue Bridge and was functioning normally but has stopped working correctly:

1. Check that the Dimmer switch is operational by pressing any button and ensuring that the LED indicator light on the front of the switch lights up green.
2. Check that the Dimmer switch is within range of your Hue light. The maximum range of the Dimmer switch is about 12 meters.
3. Check that the Hue light you want to control with your Dimmer switch is connected to electricity. Its traditional wall switch should be flipped to the "on" position.
4. Ensure the Dimmer switch was not mounted to a metal surface as this can affect the range of the device.
5. Restart the Hue Dimmer switch by pressing and holding all four buttons of the switch at the same time. Let go when you see the LED indicator light on the front of the switch flash red and green.

Your Hue Dimmer switch flashes red when you press a button:

The Dimmer switch has lost connection and needs to be reconfigured. Reconnect the Dimmer switch to your Hue Bridge by navigating to Settings > Accessory setup in the Hue app.

Warranty period is one year and for any warranty-related questions customer needs to call our Call Centre team and will be taken care.
Kindly note: Philips Hue products are for Residential use.
UAE Contact Centre No: 800 035 703 972
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