Your Hue light may have been physically switched off (e.g. by using a wall switch) or it is out of the operating range of the system. If you are still having issues, please contact Support.
You can see the status of your product and system updates in the Hue app:
Enable automatic updates on your device to allow the Philips Hue app to update automatically. To see if your software is up to date, go to Settings > Software update in the Hue app.
The Philips Hue ecosystem uses industry-standard encryption and authentication techniques to protect against unauthorized users gaining access to your Philips Hue products. Hue only connects to the internet securely via a dedicated cloud so your devices cannot be seen from the open internet. Hue products update regularly with the latest security fixes and patches — a feature you can activate by linking your Hue Bridge with a Hue account on www.philips-hue.com.
In addition to Hue’s security precautions, it is important for you to ensure your home network is secured as well. For more assistance on protecting your home network, contact your internet service provider.
If your outdoor lights are no longer responding and you suspect an issue with the power supply unit (PSU), unplug the power supply from the wall socket and contact Philips Hue.
Do not touch the power supply in wet conditions. If the cable or plug are wet, first cut the main power to the socket, and then unplug the power supply. Do not leave any plugs or connectors of your outdoor lights open — use the supplied plastic caps to cover them. If you don’t have the original plastic caps, you can wrap the connectors in plastic.
Yes. You can choose which Bridge you would like to control in the Settings > Hue Bridges section of the Hue app. Note that you can only control one Bridge at a time.
Adding an accessory can easily be done within the Hue app:
To reset your Hue accessory to its default settings, go to Settings > Accessory setup in the Hue app and select the accessory from the list. Tap on Reset and follow the on-screen instructions to reset the accessory.
Yes. You can select multiple Rooms in Accessory setup. You can even configure the accessory to set different scenes per Room.
Yes, you can disable the Hue Motion sensor when it is not needed (e.g. when hosting a party) from within the Hue app:
To turn it back on, simply toggle the button back on.
The Hue Motion sensor is for indoor use only. However, the Hue Outdoor sensor is weatherproof and suitable for use outside.
The Hue Motion sensor’s LED indicator is integrated into its housing just below the sensor dome. The LED flashes different colors to indicate different things:
*Only shown at first detection after at least 15 seconds without motion.
**If this problem occurs often, try performing a Zigbee channel change in the Hue app by navigating to Settings > Hue bridges > Zigbee > Change channel and following the on-screen instructions.
Certain light fixtures come with a Hue Dimmer switch to make it easier for customers without a Hue Bridge to control their lights
Yes, you can set up a Hue Dimmer switch or Tap switch to control your outdoor Hue lights. However, these accessories are only rated for indoor placement, so be sure to only use them inside.
Your Dimmer switch was once connected to your Bridge and functioning normally but has stopped working correctly:
Your Hue Dimmer switch was never connected to a Hue Bridge and was functioning normally but has stopped working correctly:
Your Hue Dimmer switch flashes red when you press a button:
The Dimmer switch has lost connection and needs to be reconfigured. Reconnect the Dimmer switch to your Hue Bridge by navigating to Settings > Accessory setup in the Hue app.
Warranty period is one year and for any warranty-related questions customer needs to call our Call Centre team and will be taken care.
Kindly note: Philips Hue products are for Residential use.
UAE Contact Centre No: 800 035 703 972
English: 24/7 - Arabic: 11:00 - 20:00, Sunday - Friday