The preferred number should be entered in full format i.e. 00971xxxxxxx (no space). You will receive an SMS confirming successful setting of your preferred number.

Simply text “CHANGE NAT (Old Preferred Number)(New Preferred Number)” to 1012.

Preferred numbers can be changed once per month for AED 25 (5% VAT excluded).

No carry over of unused benefits, it renews every first of the month.

By the end of the contract, you can:

• Continue on same plan/benefits
• Subscribe to data add-on again and start a new contract
• Migrate to any other plan without exit charges at any time