Important to know
The must-know details about this service.
You will receive a voucher to be redeemed within 30 days of purchase
All returned phones will be accepted if they are in a working condition.
Click here to view all accepted conditions.
Available at 75 upgrade locations
Click here to view the full list of trade-in stores.
Terms and conditions
- Multiple vouchers won’t be accepted
- All returned phones will be accepted if they are in a working condition.
- Trade-in will be available at 75 upgrade locations.
- Please read our full terms and conditions here.
How does it work?
Follow these steps to get your new device:
STEP 1: GET YOUR DEVICE READY
- Make sure your device is in working condition*
- Back up the data on your old phone since you will be required to wipe all data before returning the phone.
- Take a note of all passwords and locking features on the phone and remove any passwords or PINs (including iCloud and Find My iPhone)
STEP 2: VISIT OUR STORE
- Visit any of our upgrade locations*
- Simple inspections will be made in the store*
- You will receive a voucher with the old phone’s value
STEP 2: REDEEM YOUR VOUCHER
- Select your new phone
- Hand over the voucher
- Get the new iPhone