Trade-in Programme

Available for iPhone 5 and later models

You will receive a voucher to be redeemed within 30 days of purchase. Offer available for iPhone 11 or iPhone 11 Pro models only.

All returned phones will be accepted if they are in a working condition.
Click here to view all accepted conditions.

Available at 75 upgrade locations
Click here to view the full list of trade-in stores.

Until 31 March 2020

• Multiple vouchers won’t be accepted
• All returned phones will be accepted if they are in a working condition (Upgrade Anytime conditions).
• Trade-in will be available at 75 upgrade locations
• Trade-in offer valid from February 2020 till 31 March 2020
• Please read our full terms and conditions here.

Follow these steps to get your new iPhone:

STEP 1: GET YOUR DEVICE READY

• Make sure your device is in working condition*
• Back up the data on your old phone since you will be required to wipe all data before returning the phone
• Take a note of all passwords and locking features on the phone and remove any passwords or PINs (including iCloud and Find My iPhone)

STEP 2: VISIT OUR STORE

• Visit any of our upgrade locations*
• Simple inspections will be made in the store*
• You will receive a voucher with the old phone’s value

STEP 2: REDEEM YOUR VOUCHER

• Select your new phone
• Hand over the voucher
• Get the new iPhone