Firstly, disconnect and reconnect the USB cable linking your computer and the modem. If this does not resolve the problem, click on 'Start > Settings > Control Panel > System - Device Manager', double-click Network, highlight Speed Stream Adapter, click 'Properties > Driver > Update driver'. Now insert the Broadband for Home (Al Shamil) CD to update the modem drivers.
Make sure modem cable is firmly connected to the wall jack. Reset the modem and see if the problem is still there. If the problem has not gone away, there could be a problem with the DSL connection.
If the modem LED is yellow, new firmware is being downloaded. Wait until the modem LED turns green.
Please check the following and if you are still not able to receive emails, please call 101.
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