You need to install the modem drivers on your computer.
Only modems that are sold directly through Etisalat outlets or those that have been type-approved by Etisalat may be used. Please visit www.uaelab.ae to check for an up-to-date list of type-approved modems.
No. WebTV uses an analogue modem to connect you to the internet and your television acts as your monitor. WebTV is mainly designed for those who do not own a computer.
The Internet for Home (Al Shamil) Limited Access 256Kbps package is designed for home users who wish to have access to high speed broadband connection for a limited number of hours during the month while paying a flat monthly rate. This package gives you internet access for 15 hours per month while paying a fixed monthly charge of AED 99, with any additional usage charged at AED 2.99/hr.
The difference between the three services is clarified in below table:
|Service||Dialup||Internet for Home Limited Access||Internet for Home|
|Access method||Normal Telephone Line||High-speed DSL line||High-speed DSL line|
|Modem||Analogue 28.8 modem within PC||Wired USB ADSL modem is recommended to control usage, wireless is possible.||Wireless OR wired ADSL modem / gateway|
|Access Speeds||Speed up to 56Kbps||Speed up to 256Kbps||Different speeds|
|Time limitation||Usage charged per hour||15 hours per month||Unlimited|
|Monthly Charges||AED 20||AED 99||Based on the speed:
256K = AED 149
512K = AED 189
1MB = AED 249
2MB = AED 349
|Usage Charges||Peak Time
AED1.80/per hour (from 6:00am-1:00 am)
AED1.00/per hour (from 1:00am-6:00 am)
|Usage in excess of allowed monthly usage of 15 hours is charged at AED 2.99 per hour.|
It is recommended that you use a DSL modem that's connected by USB connection to your PC and will switch off when your PC is shut down. It is advisable to avoid using DSL Router or Gateway as these modems stay connected to the internet even while the PC is switched off. Avoid saving your internet access password on your PC to avoid auto-connecting and incurring access usage. Configure your internet browser to dial-out only when a network connection is required and set the idle time out on your browser so that the connection disconnects when not in use. Please note that the idle time-out will not work if you have any application like messengers, p2p software or antivirus software which constantly accesses the internet.
DSL decreases in performance as the distance from the exchange increases. There are limits on how far your home can be from the nearest etisalat exchange. We will be able to advise you of any problems.
DSL decreases in performance as the distance from the exchange increases. There are limits on how far your home can be from the nearest Etisalat exchange. We will be able to advise you of any problems.
Users using wireless routers should take the following precautions to avoid unwarranted usage:
eSupport is an automated desktop internet connection that works as your tool to solve technical Internet problems and guides you through what should be done. This service allows computers to become self-repairing devices by having a virtual agent inside your PC, always ready and active to solve your technical issues and directing you to the correct channel of support.
eSupport can help with problems such as