Visitor Line Support

Etisalat’s Visitor line is exclusively designed by Etisalat for visitors travelling to the UAE. Read all the FAQs related to the service here.

Visitor Packs are not eligible for transferring credit. However, New Visitor Line can receive credit from any Etisalat line.

SIM card replacement charge is AED 52.50 (5% VAT included). You can get a new SIM card at any Business Centre or outlet.

New Visitor Line is sold with the TRIO SIM card (2FF+3FF+4FF cuts).

Minimum balance that can be migrated is limited to AED 100.

Wi-Fi service is provided to access the internet in certain areas wirelessly. These areas can be indoor or outdoor and are called Wi-Fi hotspots. There are two ways to connect to the internet wirelessly: one is Wi-Fi, which is considered more economical but with limited coverage (within the hotspot only) and the second is through a mobile network. A mobile network has wider coverage for mobile data or internet connectivity.

The Etisalat Wi-Fi service is available at major public areas including shopping malls, cafes, restaurants and parks (in process). Just search for Etisalat Wi-Fi on your device, and if you are in areas where there is coverage, you will see the Etisalat network to log on to.


Take care of yours bills & recharge quickly - no login required!


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