If you are an existing prepaid customer, you can move to any Emirati Freedom plan of your choice. Just open My Etisalat UAE app or visit the nearest Etisalat store or call 101.
If you are an existing postpaid customer with remaining minimum commitment period, you will need to settle the early exit charges of the current plan before you move to the new plan.
If your postpaid plan doesn’t have a minimum commitment period, you can change your plan any time using My Etisalat UAE app.
No, you will not be able to downgrade or transfer your plan during the 12-month commitment period.
Upon completion of initial 12 months commitment, no contract renewal will be required. Customer will continue on same subscribed plan at same monthly rental with no commitment.
Yes, you can cancel your Emirati Freedom subscription, but you will need to pay an early exit fee equal to the plan’s 1-month monthly rental charges or AED 1,000 (whichever amount is lower) in addition to other usage applicable charges.
Smiles exit fee will also apply if you have consumed all or some of the Smiles points.