If you are an existing prepaid customer, you can move to any Emirati Freedom plan of your choice. Just open My Etisalat UAE app or visit the nearest Etisalat store or call 101. 

If you are an existing postpaid customer with remaining minimum commitment period, you will need to settle the early exit charges of the current plan before you move to the new plan.

If your postpaid plan doesn’t have a minimum commitment period, you can change your plan any time using My Etisalat UAE app.

No, you will not be able to downgrade or transfer your plan during the 12-month commitment period.

Upon completion of initial 12 months commitment, no contract renewal will be required. Customer will continue on same subscribed plan at same monthly rental with no commitment.

Yes, you can cancel your Emirati Freedom subscription, but an early exit fee will apply. This fee is equal to a one-time charge, calculated as the lower of the plan's one-month rental or AED 1,000, in the event of early termination. Additionally, any other applicable usage charges will be incurred.

If you choose to downgrade to a lower monthly rental commitment plan before completing 12 months, a one-time charge will be applied. This charge is determined by the lower of (current plan rental minus new plan rental) or (AED 1,000 minus new plan rental).

For Smiles, an exit fee will also apply if you have used all or a portion of the Smiles points.