With Xbox All Access, you own the console outright upon purchase. The Microsoft Limited Warranty covers the Xbox console for one year (90 days for the controller and accessories), irrespective of the length of your financing term. If your console malfunctions after that one-year period (or your controller or accessories malfunction after 90 days), you would be responsible. Please note, monthly payments will continue until the remaining balance for Xbox All Access is paid in full, even if your Xbox console is not working.
Call customer care at 101. The agent will advise you to visit a specific distributor support center. Please make sure you bring the console along with the proof of purchase and any other supporting documents. You will then receive a call once the replaced console is available to come pick it up. Your Game Pass will not be affected.
Call customer care at 101. The agent will advise you to visit a specific distributor support center, and to bring along the proof of purchase from Etisalat within the last 30 days. If your console is unable to be repaired, your console will be replaced.